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By James Cole
Have you seen the large mountain ski lodge or Yellowstone type ranch house, on IH 10 , in the Dominion/Leon Springs area? Everyone who passed by during construction watched the progress day by day, wondering and admiring this beautiful building. What could it be? Is it a business or someone’s grand home?
Well it turned out to be the most unique LEXUS dealership ever built. It’s not a cookie cutter dealership. OH,NO! There is not another dealership like this in the world. It’s one of a kind and right here in San Antonio. Even the Lexus corporate leadership was and is still amazed at the workmanship, exclusive style and detail that went into building our Lexus dealership. They loved it and it received their five star approval. It was built with you, your family and neighbors in mind. If you’re one of our customers you know exactly what I’m talking about. If you’re not then you need to come by, relax, and take a look. You will agree.
All of us are familiar with the saying “Not all things are created equal!”
This is a phrase I have heard over and over for many years especially in the auto industry. After being a part of the Kahlig Automotive Group, in San Antonio, for almost 30 years, I now know for certain, that all auto dealers are definitely far from being created equal. You know exactly what I mean. We, at the Kahlig Automotive Group, first of all, are blessed to be a locally owned family company. The entire group of dealerships are employee centered with a lot of your friends and family working with us for many years. But most of all, we are a customer, meaning you, serving group of dealers. Kahlig automotive firmly believes that faith and family are the cornerstones to creating a great business and an impeccable guest experience. This is why this specific dealership was built. For example, our employees are very very proud of the customer service they provide and take great pride in providing you a buying and servicing experience that would rival any fine, five star, hotel in the world. We truly value each and every client we serve!
It’s a family atmosphere! That’s the company philosophy from top to bottom.
North Park Lexus at Dominion officially became a part of the great northwest IH-10 community in December of 2014. Our customers live near by and extend all the way up into theTexas Hill Country. This dealership, which is a one-of-a-kind resort-style facility, was able to sell and service the very first cars within the very first month of operations! That is normally unheard of in the auto industry, especially South Texas.
AMBIANCE….let’s talk about it!
This Lexus facility was designed and built to replicate one of the finest mountain lodges that you would find in Telluride or Aspen Colorado.
Every item inside and outside of the dealership to the smallest detail was with you in mind. Starting with the huge antler chandeliers, the gorgeous large cedar beams, the rugged stone columns, and not one but seven fireplaces, that’s right, seven inside and out – provide a one-of-a-kind feeling as you enter our facility. As you approach the building, you are greeted by two beautiful, serene ponds, one on each side of the entry, complete with flowering lilies, waterfalls and striking landscape features.
You probably will choose to spend some time outside in the serenity close to one of our outdoor seating areas, which also includes one of those gorgeous wood-burning fireplaces.
I think, however, when you enter the main door, your first impression is a big WOW! You will immediately enjoy stepping inside our Lexus lodge “resort!” There is so much to see and enjoy.
As you enter our two grand, solid-wood double-doors, you’re welcomed by our towering ceilings, the antler chandeliers, and of course, our friendly receptionists. You can expect a big smile and a warm welcome! At North Park Lexus at Dominion, they believe when you purchase and own a Lexus it should not and never is just a transaction – we want it to be and it should be an experience that occurs each time you come to see us. We aim to provide a wonderful, luxurious experience every time you walk through our doors. You deserve only the best and that is our attitude toward you every day! The best for the best!
Now listen to this and check out these amenities that are yours for the taking. It’s unlike any other dealership that you may have been to in the past. Let’s start off your visit and introduce you to our professional baristas, with a complimentary, full-service Starbucks coffee bar. Have a perfectly made cappuccino, latte, or a freshly ground hot cup of coffee. How about a warm, freshly-baked cookie or hot popcorn made right in front of your eyes? There are candies, trail-mixes, and additional snacks at no charge to you for our guests and your families. So, order a hot drink and a warm cookie and then you can cozy up next to another one of our wood-burning fireplaces. If you desire something else, we host a complimentary nail salon service, unheard of right? Wait, how about a large, unbelievable chair massage experience, and in addition, have your shoes shined.
The object is to keep you feeling as relaxed, looking your best and blissful as you deserve. Soft plush sofas and chairs invite to sit and visit with others. Still not impressed? How about some boutique shopping!
A short walk across our service drive and you’ll spend some time shopping in our large, unique boutique. Take your time and browse and you’ll find hand selected items and maybe a gift idea, especially for yourself. Remember you deserve it! Now, while you’re shopping, you can also visit our Lexus Café as well! Another café? Yep, very chic and enjoyable.
It’s obvious at North Park Lexus at Dominion, everyone’s goal is to treat you as if you were a welcomed guest in our own home. In addition to our numerous, comfortable lobby areas, did I mention, we offer a children’s cove for your little ones as well! Again, we’re taking care of your needs and making your visit as stress free as possible.
By now, you’re beginning to see that North Park Lexus at Dominion is a family experience like no other. However, what you will truly find that sets us apart from all others is our people. We have selected our staff that makes up our family, with unique precision. Everyone is a trained expert in their field and this makes for a smooth, no stress experience from the minute you walk into our dealership. People, is the magic word! Repeat after me say,”People!”
Did I mention we sell LEXUS? That’s how we pay for the cookies.
Our “certified” sales staff is always available and ready to serve you. They are honored to assist you with any of your automotive needs, including even guiding our customers with their next vehicle purchase. They take pride in taking the time to truly understand your needs and desires to ensure the vehicle you choose is the perfect vehicle for you, your family, and your lifestyle. When you visit with them you will be able to tell immediately that it’s all about you…. As it should be.
We work to ensure our sales professionals are trained to be Master Certified by Lexus. Further, we continue their education annually to ensure their certification is maintained.They are skilled professionals.
SERVICE
We are all about service. Our service department is one of the highest rated service departments in the entire United States. How did they earn that rating? They are highly recognized, highly honored, with continued new training offered and that delivers to you an unparalleled experience every visit, every day. Oh, all of our technicians are Certified by Lexus. As the employees’ tenure and wisdom increases, so does the certification level from Senior Certified to Master Certified. How about this, at our location, we have FOUR Master Certified Lexus technicians, and we anticipate many more in the future!
This training includes frequent webinars and hands-on experience. If you happen to have a more extensive repair, no worries!
We offer complimentary loaner vehicles when available. We also offer pickup and delivery services if you prefer not to leave the comfort of your own home.We even provide to you a videoed, multi-point inspection so you can see exactly what our technicians see. When your vehicle is returned to you, rest assured it will be spick-and-span! We offer complementary washes.
Something you need to know is Lexus has awarded this dealership one of the highest and most-esteemed awards for customer satisfaction for every single year that we have been in operation. We are proud and honored to call ourselves an “Elite of Lexus Award” recipient.
The award is only awarded to a few select dealers nationwide who are specially chosen based on certain performance and quality metrics – with customer care being of the utmost importance.
My management team, and myself personally, would love to take this opportunity to invite you in to see us. Check out the ambiance that I spoke about earlier. We personally would like to shake your hand and say welcome. Then show you why North Park Lexus at Dominion is truly in a class of its own. We accept the challenge daily to take care of our team so they can take care of you like no other place can!
Our staff is made up of your neighbors, fellow TEXANS and possibly even some of your family and friends.
Please come visit us and give us the opportunity to prove to you that not all dealers are created equal. We know that North Park Lexus at Dominion is exceptional and unmatched.
Let us prove that to you.
James Cole
General Manager
North Park Lexus at Dominion
*All complimentary services are subject to availability. Loaner cars offered to guests may not always consist of Lexus-branded vehicles.
We do not rent snow mobiles or fix snow skis.
